Facilities Officer [China]


 
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
Facilities Operations Vendor Management Risk Management
Assist and monitor all Janitorial Service activities to ensure the site is in tip top condition
Assist and support other soft service activities on demand
Seek ways to constantly reduce costs and improve operational standards
Implement, comply with and audit all internal management systems, for quality assurance
Assist the Management Team with the coordination of related activities as required
Assist in the management of contractors on site ensuring they perform to the required standards
Understand the Service Level Agreement of Janitorial Services, and review it in need
Daily inspection per request
Direct the vender to compliance the procedures, SOW and SLA
Have a meeting with vender leader/manager monthly
Review the vender performance quarterly
Periodical report to clients
Assist in the implementation and management of a property risk management program
Follow established escalation procedures and incident reporting procedures

Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage clients expectations ensuring that the service levels are maintained.

Reporting:
Assist in the budgeting process as required
Provide input as required into the Report
Active involvement in the monitoring and achieving the required Key Performance Indicators

Leadership / Staff Management:
Actively supports teamwork, co-operation & performance excellence within the onsite team

To apply you will have:
Vendor management and IFM work related working experience required.
Good communication skills in written and verbal English
Ensure the KPI Targets for the Account are met
Interpersonal skills with a strong client focus.
Technical comprehension and experience with performance
based service contracts and vendor management both
University degree, Independent and Self Motivated
Ability to work within a budget
Good leadership and management skill
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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